{"id":7579,"date":"2023-07-21T15:56:07","date_gmt":"2023-07-21T19:56:07","guid":{"rendered":"https:\/\/simondemers.nerdmarketing.ca\/?p=7579"},"modified":"2024-06-06T14:47:17","modified_gmt":"2024-06-06T18:47:17","slug":"training-summary-2019-conference-driving-sales-executive-summit","status":"publish","type":"post","link":"https:\/\/www.simondemers.ca\/en\/training-summary-2019-conference-driving-sales-executive-summit\/","title":{"rendered":"TRAINING SUMMARY &#8211; 2019 CONFERENCE &#8211; DRIVING SALES EXECUTIVE SUMMIT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7579\" class=\"elementor elementor-7579 elementor-5796\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ae1bbd elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5ae1bbd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e34601\" data-id=\"9e34601\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7ef83c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ef83c0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-0c50930\" data-id=\"0c50930\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d2eeab elementor-widget elementor-widget-heading\" data-id=\"3d2eeab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Where and when?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1560c15 elementor-widget elementor-widget-text-editor\" data-id=\"1560c15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sunday, October 6 &#8211; Aria Hotel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-86be98e\" data-id=\"86be98e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58fa179 elementor-widget elementor-widget-heading\" data-id=\"58fa179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Sponsored by:<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9f56b8 elementor-widget elementor-widget-text-editor\" data-id=\"a9f56b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ReconVelocity &amp; RapidRecon, Dealer.com, Solera, AutoPoint, Cars.com, etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a877953 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a877953\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25d45711\" data-id=\"25d45711\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d98ff86 elementor-widget elementor-widget-heading\" data-id=\"d98ff86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Different speeches<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d04074a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d04074a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Jared Hamilton<br> Dealer, Founder and CEO of DrivingSales<br>.\nCustomer insight into omnichannel experience - Participation, education<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c964240 elementor-widget elementor-widget-text-editor\" data-id=\"2c964240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p>3 magnificent ways to force change in the industry :<br \/>Customer experience :<br \/>Trust &#8211; I want a dealer I can trust &#8211; The MAIN motivator \/ Transparency = Trust! &amp;<br \/>Ready to pay for a better experience<br \/>Shift to digital retail \/ Impact of the millennial workforce: Increased margins and better customer experience!<br \/>Digital Retail Framework:<br \/>Search, Contact, Final Price, Exchange, Accessories, Financing, Paperwork, Delivery<br \/>83% want to complete one or more steps of their purchase online, 93% buy online, 25% contact, 6% want final price&#8230; 1\/3 of dealers don&#8217;t honor the quoted price!!!!<br \/>Customer motivations: 74% don&#8217;t want to feel pushed or manipulated, 76% feel in control, 83% can store on their own schedule&#8230;<br \/>Main concerns: 73% fear being bombarded by calls and e-mails! Our sales methods eject customers from the process, we focus on the digital we see&#8230; We neglect the other part&#8230; &#8220;Internet strategy ejects many customers!&#8221;<br \/>Old digital strategy and new digital strategy<br \/>Online exchange:<br \/>78% of exchange buyers want to exchange online&#8230; But beware!<br \/>Accessories: 52% want to buy accessories as part of the online transaction. Choose your protection plan: A-B-C<br \/>Financing: 6% arrange financing online, 67% arrange their mortgage ONLINE!!!! Rocket Mortgage.com (Quicken Loans)<br \/>Paperwork and delivery: 62% want to complete paperwork online, 68% want car home delivery,<br \/>CFO: 1\/3 want, 1\/3 don&#8217;t want, 1\/3 don&#8217;t care! Expected average increase of 664% (next purchase!)<br \/>Conscience holds customers back! Macro-level innovation and innovation don&#8217;t destroy value!<br \/>Car turnover in 2019: 80%!<br \/>Millennials are easy to manage:<br \/>87% expect a career path (like a video game platform)<br \/>76% demand professional training (as well as life skills)<br \/>Process, skills, knowledge, temperament<br \/>66% demand regular feedback (if not, they&#8217;ll leave)<br \/>Monthly performance review (face-to-face)<br \/>You want them to fix it, keep them informed!<br \/>Focus on the 94% we&#8217;re neglecting!<br \/>Psst&#8230; Caravana:<br \/>44,000 cars sold last quarter<br \/>All online \/ $3,000 profit per car<br \/>Best idea contest<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be8df09 elementor-widget elementor-widget-heading\" data-id=\"be8df09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Mike Watson - SEM responsibility for dummies <br>\nScott Crompton - Victory Automotive Group (San Francisco) - (working with Dealer X)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c798b elementor-widget elementor-widget-text-editor\" data-id=\"55c798b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Put customer path into CRM from website provider, Send alert to BDC<br \/>3 triggers: Lifecycle powered &#8211; Don&#8217;t tell the customer we&#8217;re &#8220;tracking&#8221; them<br \/>Saved his dealership group $10,000 by doing a 15-minute audit of their SEM business.<br \/>Brody Dezember &#8211; Digital for car dealers in Utah<br \/>Too many cooks in the kitchen, too many ingredients<br \/>Get everyone on one platform<br \/>Marketing for 4-5 days &#8211; Why? To create tasks! With a spreadsheet!<br \/>Action vs. execution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1182718 elementor-widget elementor-widget-heading\" data-id=\"1182718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Victoria <br>Groupe automobile Capital Chevrolet - Alberta\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c652a5 elementor-widget elementor-widget-text-editor\" data-id=\"3c652a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>360-degree virtual reality video camera &#8211; All about Youtube<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d4f946 elementor-widget elementor-widget-heading\" data-id=\"7d4f946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Ryan Everson <br>Groupe automobile Gardner - 52 dealerships\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053758c elementor-widget elementor-widget-text-editor\" data-id=\"053758c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Free report from Google<br \/>DISC: Does it sell cars!!!<br \/>Data studio report &#8211; From Google!<br \/>Go to Google&#8217;s &#8220;Empty&#8221; data studio report<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0778882 elementor-widget elementor-widget-heading\" data-id=\"0778882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Chad Arnold <br>CMA Valley Dealership - Carter Myers Automotive Group<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b22faf9 elementor-widget elementor-widget-text-editor\" data-id=\"b22faf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hide a videographer &#8211; Film all the right content at the dealership<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51694c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51694c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-54b3a28\" data-id=\"54b3a28\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65df375 elementor-widget elementor-widget-heading\" data-id=\"65df375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sessions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e53377 elementor-widget elementor-widget-heading\" data-id=\"7e53377\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Session parall\u00e8le #1 <br>\nAndrew Tai CEO - Motoinsight<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f957ee9 elementor-widget elementor-widget-text-editor\" data-id=\"f957ee9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How to apply digital retailing for measurable results today &#8211; Action&#8230; Airport comparison: Self-service pre-flight check-in<br \/>Automotive news: Dealerships are a prime target for&#8230;<br \/>The disruption&#8230; Buy your car online, in-store or in between \/&#8230;<br \/>It&#8217;s now the norm!<br \/>Amazon.com: Online sales of Fiat in Italy!!! \/ Not just prospects&#8230;<br \/>Car sales!<br \/>Hyundai Rockar: Fully online shopping experience:<br \/>60% of customers return to Rockar afterwards!<br \/>Digital retail &gt; Lead generation &gt; More than just online shopping<br \/>86% of car buyers, 71% always want to test-drive before buying<br \/>60% decide on make, model and price&#8230; before visiting your dealership!<br \/>2005: 5 visits \/ Today: 1.6! 54% want to finish online&#8230;<br \/>and finalize formalities at the dealership<br \/>Now 28% of order volume is prepaid via mobile&#8230;<br \/>Pymnts.com: Omnichannel, start in store or online&#8230;<br \/>&#8230;finish in-store or online!<br \/>Customer experience is 3 times more important than design &#8211; DONNA \ud83d\ude0a \/ Register the car in your &#8220;online garage&#8221; \/ You&#8217;ll win every time by saving your customers TIME! \/ Time spent at the dealership lowers the customer satisfaction index &#8211; Funny! \/ One-click purchase! \/ Magical lease renewal in 10 clicks! \/ As little friction as possible<br \/>95% of web traffic doesn&#8217;t fill a LEAD \u2639 \/ Keep customers engaged even after they leave \/ Benefits of digital retail:<br \/>Convert more online traffic, leads, returns, accessory penetration \/<br \/>Quick tips:<br \/>1 &#8211; Embrace cultural change<br \/>2 &#8211; Promote and market the customer experience (skip the dealer stage)<br \/>3 &#8211; Simplify the CTA (call to action) on your website<br \/>4 &#8211; Create your offers! \/ Define your objectives and measure results<br \/>Change doesn&#8217;t happen overnight&#8230; It requires constant effort! \/ Last month: FB introduced FBPro \/ Scroll through 300 feet of content a day on FB!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cef938 elementor-widget elementor-widget-heading\" data-id=\"6cef938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Session parall\u00e8le #2 <br>\nBrian, David, Adam (Clutch  technologies)<br>New range of revenue sources\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab68580 elementor-widget elementor-widget-text-editor\" data-id=\"ab68580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Brian : Carpooling&#8230;<br \/>Uber stats: 15,000,000 rides per day!(February 2019) &#8211; World!<br \/>Parts and services, financing:<br \/>Dealers make money selling cars&#8230; to Uber!<br \/>Not just transporting people&#8230; Food too &amp; Cannabis!<br \/>David &amp; Adam: Dealers need to change&#8230;<br \/>No margin on new cars, little space for IF<br \/>So service is now the place to make money<br \/>Loyal customers &amp; Mobile maintenance<br \/>Subscription experience!<br \/>Make buying easy for your customers!<br \/>Exploit every dealer asset<br \/>Get a car and a job at the same time:<br \/>Employees to share the ride with demos!<br \/>Revenue models:<br \/>Free rental car ride if you&#8217;re a great customer!<br \/>Best practice: Group-wide subscription<br \/>Acura &amp; Honda at Queen<br \/>Pendra &#8211; 35 car deliveries in September<br \/>1- Canvas Ads (Facebook Instant Experience)<br \/>Mobile-exclusive, mobile-optimized, full-screen experience, videos, photos, swipe carousel, tilt to plan, products, 15x faster load time<br \/>Example: New model, flash sales, meet the team, hybrids, 80-95% view rate of instant experiences \/ 17-30 seconds time spent on ads \/ 1%.<br \/>2- Dynamic automotive ads<br \/>Scalable, personally relevant, always on, works on all devices<br \/>Use DAA: Dynamic ads for cars, not DPA<br \/>3- Lead generation ads<br \/>Designed for mobile, CRM integration&#8230;<br \/>New offers, test drive, interest in used cars, free trade-in value, etc.<br \/>Perfect for recruiting staff \/ Talk directly to your customers \/<br \/>Cost per lead from $25 to $35 \/ Bounce rate from 30% to 60% \/ VDP views<br \/>Time spent on site: 1:30 to 2:30 \/ Click-through rate 1-2%.<br \/>4- Offer request ads<br \/>Send automatic reminders \/ Generate new customers<br \/>Increase sales and services \/ Example: &#8220;this month&#8221; birthday gift offer<br \/>Which ones generate sales? Lead generation ads &amp; Dynamic ads<br \/>Bonus: Instagram Stories ads (to keep in mind)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd80cc elementor-widget elementor-widget-heading\" data-id=\"3bd80cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Session parall\u00e8le #3 <br>\nPaul Potratz <br>\nThe used car marketing plan:\nIncrease sales without spending more<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-344da94 elementor-widget elementor-widget-text-editor\" data-id=\"344da94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Real things you can implement NOW!<br \/>The difference between NEED and WANT<br \/>Get the right ads in front of the right people<br \/>So&#8230;<br \/>Use data and match ads \/ CRM, Big DATA, third parties<br \/>Not all your traffic has to come to your website (FB)<br \/>Long text converts 28% more than short text (FB)<br \/>Long text<br \/>Target action, not purchases<br \/>Use emojis<br \/>Convert in text (form), don&#8217;t compel website visit<br \/>Multiple conversion points<br \/>Personalized photography that evokes emotion in the text<br \/>How to reach FB leads ADS customers: CHAT with messaging service customers<br \/>Bi-Weekly Video Email &#8211; Used Car Special<br \/>3 to 4 &#8220;new&#8221; vehicles on used car lots \/ Subject: Weekly used cars &#8211; Toyota of Easley \/ No graphics, just words and a link to the videos &#8211; Build an audience (FB)<br \/>Host the video on FB and on your website \/ Consistency is key \/ AWeber or Mailchimp \/ No more than 5 videos<br \/>So put videos in email marketing with videos<br \/>Don&#8217;t try to reinvent the wheel every month \/ Video should focus on the vehicle &#8211; That&#8217;s the clue &#8211; Video length: longer than you think \ud83d\ude0a<br \/>The highlight: good content, well all: The optimal is 16 minutes!!! with external microphone on your iPhone!<br \/>TEXT 518-788-4724 to DSES training program, FREE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac49e25 elementor-widget elementor-widget-heading\" data-id=\"ac49e25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Session parall\u00e8le #4 <br>\nChristian Salazar - Dealer.com <br> Return on social media investment (ROI)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64208a8 elementor-widget elementor-widget-text-editor\" data-id=\"64208a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Facebook audience of 450 in 7 days !!!! \/ No objective in sight \/ Get the conversion rate on engagement<br \/>\/ Engagement definition: All engagements on organic posts: click, like, comment, share &#8211; 52% women and 48% men \/ Create video and image ads to meet each consumer lifecycle \/ Test until you find something that works &#8211; Test again!!!!<br \/>Nick Cybela &#8211; Widewail &#8211; Automate response to Google and Facebook reviews<br \/>At Widewail, we find that a cute guy gets more reviews<br \/>Concierge for exams<br \/>Lever 1, Rent 1 and Rent 2<br \/>Nick Cybela &#8211; Automate response to Google and Facebook reviews<br \/>Oscar Gonzalez &#8211; Understanding the customer with DMS technology<br \/>Build the car to meet their needs<br \/>Measure efficiency and make course corrections<br \/>Be ready to make decisions immediately<br \/>DMS: Dealer Management System<br \/>We need data!<br \/>Dealers create tons of data (30 MB per month in 2007, 1 GB per day in 2016)<br \/>AI can discover insights from data<br \/>But AI isn&#8217;t a silver bullet &#8211; it needs good data to work effectively<br \/>AI cannot completely replace human decisions, but it can inform and support them<br \/>It&#8217;s important to understand the benefits and limitations of AI, and to use it wisely to achieve the best results<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98b64d4 elementor-widget elementor-widget-heading\" data-id=\"98b64d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Session parall\u00e8le #5 <br>\nAmit Chandarana - OEM with Toyota for 15 years - Now at Roadster <br>5 mistakes to avoid with digital retailing<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6392c elementor-widget elementor-widget-text-editor\" data-id=\"7d6392c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Will Amazon start selling cars? Carvana&#8230; Tesla&#8230; No future&#8230; The time is now!<br \/>40% of consumers believe it&#8217;s important to have a personal relationship with the dealer<br \/>Buy online, pick up in store and 90% of these customers buy other items when they come in<br \/>Peak shopping hours are after stores close<br \/>Buyers want a competitive and fair price \/ Price transparency<br \/>Creates a pressure-free environment for shoppers to feel more comfortable<br \/>26% of car buyers have filled out E-Leads&#8230; Only!<br \/>Analysis of 15,000 car orders, so&#8230; Optimize your website&#8230; So how?<br \/>Marketing:<br \/>Promote e-commerce across all communication channels<br \/>Target online shoppers with online checkout reminders<br \/>Eliminate &#8220;distraction calls&#8221;.<br \/>Sales process :<br \/>Treat online orders as a completed sale<br \/>Recommendation of additions and upgrades during takeover\/delivery<br \/>Pricing strategies:<br \/>Fair and competitive pricing<br \/>Consistent pricing, online and offline<br \/>Make every moment count<br \/>Accelerate sales with a flexible process<br \/>Close the loop (Save the customer TIME!!)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ccf0687 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ccf0687\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1648217\" data-id=\"1648217\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9722bd3 elementor-widget elementor-widget-heading\" data-id=\"9722bd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plenary conferences<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88abd22 elementor-widget elementor-widget-heading\" data-id=\"88abd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plenary conference #1 <br>\nJay Acunzo (1700 - Book author - What does it take to be exceptional?)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2176d2a elementor-widget elementor-widget-text-editor\" data-id=\"2176d2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Breaking the mold!<br \/>From the status quo to the exceptional<br \/>Implementing best practice &#8211; easy to say, hard to do!<br \/>Conventional wisdom &#8211; what&#8217;s most common?<br \/>Are you sure it works for YOU? For your team?<br \/>Case study: Coffee<br \/>Death Wish Coffee &#8211; Mike Brown, small coffee shop in Boston<br \/>Free Superbowl ads!<br \/>Create a process for making good decisions &#8211; Ask better questions!<br \/>Stop acting like an expert, start acting like an investigator<br \/>Is a hot dog a sandwich?! And the dictionary is a&#8230; book!<br \/>Intention (part of the conversation) + Hunger (our voice is bland) = Aspiration (showing the world how fun and relevant we are)!<br \/>What&#8217;s your aspirational anchor? What&#8217;s your unfair advantage \/ NECESSARY&#8230; be NECESSARY! Create an emotional reaction<br \/>What&#8217;s your first principle? \/ Who are your true believers?<br \/>SELECT to TEST&#8230; YOUR RESOURCES<br \/>THINK BIG, START SMALL \ud83d\ude42<br \/>Build the box &#8211; Understand and articulate your constraints<br \/>Innovate inside &#8211; More ideas, better ideas<br \/>Identify the signal for success &#8211; True believers!<br \/>Develop with clarity &#8211; Only invest in the right direction<br \/>Creative freedom doesn&#8217;t exist&#8230; It may not even exist!<br \/>Managers : Build the box for your team<br \/>Practitioners: Avoid running into invisible walls<br \/>What are your constraints \/ Break the wheel and ask better questions!<br \/>What does it take to be exceptional? Ask better questions!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32bdde8 elementor-widget elementor-widget-heading\" data-id=\"32bdde8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plenary session #2 <br>\nJoanna Batstone (IBM - How AI is transforming your dealership)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ebe15 elementor-widget elementor-widget-text-editor\" data-id=\"b4ebe15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Artificial intelligence turns 50! &#8211; Machine learning<br \/>1997 Deep Blue vs Kasparov (Chess)<br \/>2005 Stanley vs DARPA challenge<br \/>2011 Watson vs Jeopardy<br \/>2017 Alphago Zero vs. itself<br \/>Today: Visual recognition is a good example \/ Interaction: Understanding language, tone, emotion, context, cars and the automotive industry<br \/>Drivers will personalize service according to their preferences<br \/>American drivers spend an average of over 17,600 minutes, or around 293 hours, behind the wheel each year<br \/>The average driver will spend sixteen hours and twenty minutes using their phone while driving<br \/>88% of drivers use their phone while driving<br \/>For AI: The next 5 years will be more important than the last 100!<br \/>Future: No apps, no buttons, no passwords&#8230; Just voice!<br \/>IBM &amp; BMW work together: Example: Storm \/ AI bias will explode: Data to continuous feedback training<br \/>AI: Compassion, intuition, design, value judgments, common sense \/ Deep learning, discovery, large-scale mathematics, fact-checking<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff06478 elementor-widget elementor-widget-heading\" data-id=\"ff06478\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plenary conference #3 <br>\nOli Gardner - Vancouver <br>The Internet is broken and marketers are responsible)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-198dc68 elementor-widget elementor-widget-text-editor\" data-id=\"198dc68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avoid: Generic e-commerce experience that is not semantically<br \/>related to the interaction objective!<br \/>Example: Search for a Corolla &#8211; Buy a Civic!<br \/>The principles of conversion-centered design (CCD)<br \/>CCD Principle #1: Attention<br \/>Attention ratio 82:1<br \/>Good ratio: 1 to 1 (one link per page or call to action) \/ 5-second test \/ Which course? &#8211; Which level?<br \/>CCD Principle #2: Context<br \/>Match the message \/ Go to home page \/ Simple landing page \/ Your home page is not a landing page<br \/>CCD Principle 3: Clarity<br \/>Readability principle: Contrast ratio and golden typographic ratio<br \/>Tineye.com \/ Visual ID \/ Silence is better than stupidity \/ Professional e-mail address 65% better<br \/>CCD Principle 4: Credibility<br \/>Be careful what you put in quotation marks<br \/>CCD Principle #5: The conclusion<br \/>1 mouth 2 ears &#8211; Be careful! &#8211; No mention of freebies &#8211; don&#8217;t add words for nothing<br \/>Unbounce &#8211; Analyze my page now<br \/>Tell people what to do: arrow, punchy title, etc. \/ Contrast &#8211; Regroup &#8211; Interrupt<br \/>&#8220;The first rule of CTAs &#8211; Have a put*** CTA!!!&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f789d04 elementor-widget elementor-widget-heading\" data-id=\"f789d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plenary conference #4 <br>\nBilly Beane - GM des Athletics d'Oakland<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ff929 elementor-widget elementor-widget-text-editor\" data-id=\"34ff929\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Billy Beane&#8217;s story inspired the movie &#8220;Moneyball&#8221;.<br \/>Advanced statistics to analyze baseball players and team performance<br \/>&#8220;Moneyball&#8221;: How to use data analysis to challenge preconceptions and identify underrated baseball players.<br \/>Using data analysis to evaluate player performance and build a winning team<br \/>The importance of adopting innovative approaches and thinking differently to succeed<br \/>Key points: The importance of data analysis and innovation to optimize performance in any field of activity.<br \/>How to challenge traditional practices and look for more effective ways to gain competitive advantage.<br \/>The importance of creative thinking and taking measured risks to achieve significant breakthroughs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da626d elementor-widget elementor-widget-heading\" data-id=\"4da626d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plenary conference #5 <br>\nJoe Laskowski - The keys to digital marketing success<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-285c9fb elementor-widget elementor-widget-text-editor\" data-id=\"285c9fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Key points: Dealers must adopt an integrated approach to digital marketing to succeed in an ever-changing environment.<br \/>Data and analytics play a crucial role in strategic decision-making and optimizing marketing campaigns.<br \/>Personalization and customer experience are essential to attracting and retaining customers in a digital world.<br \/>Dealers must be prepared to invest in the technology and skills needed to succeed in digital marketing.<br \/>Digital marketing is an ongoing process that requires constant adjustment and improvement to achieve the best results.<br \/>End of the DSES 2023 conference. See you next year for new perspectives and opportunities in the automotive industry!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc02935 elementor-widget elementor-widget-heading\" data-id=\"bc02935\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Plenary conference #5 <br>\nDr David X. Cheng - How to lead in a disruptive world<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a14813 elementor-widget elementor-widget-text-editor\" data-id=\"0a14813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Key points: Companies must be ready to adapt and innovate to remain competitive in a constantly changing world.<br \/>Leaders must be open to new ideas and willing to challenge traditional practices to create competitive advantage.<br \/>Corporate culture plays a crucial role in successful adaptation and innovation.<br \/>Employee training and development are essential to create a talented and motivated team.<br \/>Leaders must be good communicators and inspire their teams to work together towards common goals.<br \/>The pursuit of operational excellence and customer satisfaction is essential to ensure the company&#8217;s long-term growth and sustainability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c973073 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c973073\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e296fd0\" data-id=\"e296fd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f84adab elementor-widget elementor-widget-heading\" data-id=\"f84adab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suppliers and vendors (5-minute presentation)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8864bcb elementor-widget elementor-widget-heading\" data-id=\"8864bcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Jeffrey Tognetti - RoiQ<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44b3e8a elementor-widget elementor-widget-text-editor\" data-id=\"44b3e8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Omni-channel automation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6afd2 elementor-widget elementor-widget-heading\" data-id=\"3f6afd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Dale Duke - Blink -<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a12ea elementor-widget elementor-widget-text-editor\" data-id=\"50a12ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Artificial intelligence useful for the dealer, omni-channel AI, SMS to DMS for workshop &#8211; King of xtime<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83cf9dd elementor-widget elementor-widget-heading\" data-id=\"83cf9dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Steve White - Clarivoy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38dafdd elementor-widget elementor-widget-text-editor\" data-id=\"38dafdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Attribution measurement, car consumer = buyer, Google Attribution &#8211; Phone calls, landing pages, Google Analytics<br \/>Attribution guru! &#8211; Instead of moving forward, instead of guessing&#8230; He wants to tell you what works!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80e7e78 elementor-widget elementor-widget-heading\" data-id=\"80e7e78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Jeff Clark - CarNow<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc26e48 elementor-widget elementor-widget-text-editor\" data-id=\"cc26e48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Messenger, Chat, Text and Phone (all 4) 1 number &#8211; Smartphone payment \/ Published in WSJ<br \/>Where we succeeded &#8211; 18 to 25% of contact REPORTS actually arrive at the dealership<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8543d4 elementor-widget elementor-widget-heading\" data-id=\"e8543d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Tony DeGracia - Internet Reputation Management (IRG)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5742550 elementor-widget elementor-widget-text-editor\" data-id=\"5742550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Individual customers: standard response &#8211; remove names (if not in text) &#8211; End of first sentence: call to action&#8230; Tell the person to call them<br \/>Sales or service &#8211; Call me&#8230; Let me show you what we can do to solve this problem&#8230; Ask them to call back to solve the problem<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13bd243 elementor-widget elementor-widget-heading\" data-id=\"13bd243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Erik Hess - Client Command<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53ccc6d elementor-widget elementor-widget-text-editor\" data-id=\"53ccc6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Software as a Service &#8211; Digital sales solutions &#8211; Website: exclusive and personalized content (answer) &#8211; I&#8217;m not saying there&#8217;s nothing to see&#8230; just for VOIs: Users will only see exclusive content, they have to click on offers to get it &#8211; What we should learn from e-commerce \/ Here&#8217;s your FREE content<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e961d1 elementor-widget elementor-widget-heading\" data-id=\"2e961d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Max Steckler - Vehicle Acquisition Network<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c36c81c elementor-widget elementor-widget-text-editor\" data-id=\"c36c81c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The real value is traffic&#8230; What&#8217;s behind it \/ Real-time accounting data, not a dashboard 4 days late &#8211; Establish a direct relationship with the dealership website<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4235930 elementor-widget elementor-widget-heading\" data-id=\"4235930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Adam Gollinger - V12 Data<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6471f7 elementor-widget elementor-widget-text-editor\" data-id=\"c6471f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Marketing audience execution, channel analysis, real-time digital signage, geo-fenced display, phone tracking, re-targeting, data activation and more. &#8211; Understanding your potential buyers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45bced1 elementor-widget elementor-widget-heading\" data-id=\"45bced1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Olivier Leclerc - LesPAC<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af3beeb elementor-widget elementor-widget-text-editor\" data-id=\"af3beeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Publish an ad quickly&#8230; As quickly as possible &#8211; The ad text should be on the photo&#8230; not in the description<br \/>Success : 150 visits in one week&#8230; \/ Unsuccessful: One month<br \/>LesPAC does not create a landing page for you<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d3a6a4 elementor-widget elementor-widget-heading\" data-id=\"6d3a6a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Pierre Tremblay - Autolog<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-479e8c7 elementor-widget elementor-widget-text-editor\" data-id=\"479e8c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lead generation tool that enables dealers to sell more cars by giving their customers a trade-in estimate in less than 60 seconds<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0f110 elementor-widget elementor-widget-heading\" data-id=\"3e0f110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Yannick Martin - InspectMyRide<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea92d3f elementor-widget elementor-widget-text-editor\" data-id=\"ea92d3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Free 100-point inspection for used vehicles &#8211; Get more leads &#8211; Labor services to perform an inspection<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c051349 elementor-widget elementor-widget-heading\" data-id=\"c051349\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">David Varacalli - Vehicule360<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c6b51 elementor-widget elementor-widget-text-editor\" data-id=\"c6c6b51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Video troubleshooting &#8211; Professional 4k videos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d6617 elementor-widget elementor-widget-heading\" data-id=\"12d6617\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">EzaneJackson - Tekion - CRM<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d08613 elementor-widget elementor-widget-text-editor\" data-id=\"4d08613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Operational dashboard, Revenue manager<br \/>Investing in marketing and operational IT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Where and when? Sunday, October 6 &#8211; Aria Hotel Sponsored by: ReconVelocity &amp; RapidRecon, Dealer.com, Solera, AutoPoint, Cars.com, etc. Different speeches Jared Hamilton Dealer, Founder and CEO of DrivingSales. Customer insight into omnichannel experience &#8211; Participation, education 3 magnificent ways to force change in the industry :Customer experience :Trust &#8211; I want a dealer I [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5817,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[46,39],"tags":[],"class_list":["post-7579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conferences-en","category-non-classifiee"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TRAINING SUMMARY - 2019 CONFERENCE - DRIVING SALES EXECUTIVE SUMMIT - Strat\u00e9gies SD | Simon Demers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simondemers.ca\/en\/training-summary-2019-conference-driving-sales-executive-summit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TRAINING SUMMARY - 2019 CONFERENCE - DRIVING SALES EXECUTIVE SUMMIT - Strat\u00e9gies SD | Simon Demers\" \/>\n<meta property=\"og:description\" content=\"Where and when? 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